Terms & Conditions

Welcome to CLADEX (“we”, “us”, “our”) a brand owned by Fashionedge Sdn Bhd (202401038946). By accessing or using our website www.cladexscrubs.com (“Site”) or purchasing our products, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before using our services.

1. General Use

By using this Site, you confirm that:

  • You are at least 18 years old, or accessing the Site under the supervision of a parent or guardian.

  • You agree not to use the Site for any illegal or unauthorized purpose.

  • We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

2. Product Information & Accuracy

We aim to provide accurate product descriptions, colours, and specifications.
However:

  • Actual colours may vary depending on screen/device settings.

  • Measurements are approximate and may have slight variations.

  • Product availability may change without notice.

We reserve the right to discontinue or modify any product at any time.

3. Pricing & Payment

  • All prices are listed in Malaysian Ringgit (RM) unless stated otherwise.

  • Prices may be updated from time to time without prior notice.

  • We accept major payment methods supported Payment Gateways (e.g., credit/debit cards, FPX, e-wallets).

  • Orders will only be processed after full payment is received.

If pricing errors occur, we reserve the right to cancel or adjust the order.

4. Orders & Acceptance

After placing an order, you will receive an order confirmation email.
This does not guarantee acceptance.
We may cancel or refuse an order due to:

  • Product unavailability

  • Payment issues

  • Suspicious or fraudulent activity

  • Incorrect pricing or information

If we cancel an order after payment, a full refund will be issued.

5. Shipping & Delivery

  • Delivery timelines shown are estimates only.

  • Delays caused by couriers, weather, customs, or unforeseen circumstances are not our responsibility.

  • Once an item is shipped, risk passes to the customer.

  • Customers are responsible for providing accurate shipping information.

If a parcel is returned due to incorrect information, additional shipping fees may apply.

6. Returns, Exchanges & Refunds

Our return and refund policies are outlined in our Return & Refund Policy page.
By purchasing from CLADEX, you agree to those terms.

If you want, I can create the full Refund Policy next.

7. User Account

When you create an account:

  • You agree to provide accurate information.

  • You are responsible for maintaining confidentiality of your login details.

  • Any activities under your account are your responsibility.

We may suspend or delete accounts that violate our rules.

8. Intellectual Property

All content on the Site—including logos, product designs, text, images, graphics, and website layout—is the intellectual property of CLADEX or our content providers.

You may not:

  • Reproduce, copy, modify, distribute, or use any content without written permission.

  • Use our trademarks or product photos for commercial purposes without consent.

9. Limitation of Liability

To the fullest extent permitted by law:

  • CLADEX is not liable for any indirect, incidental, or consequential damages arising from your use of the Site or our products.

  • Our total liability related to your purchase will not exceed the amount you paid.

10. Third-Party Links

Our Site may contain links to third-party websites.
We are not responsible for:

  • Their content

  • Their privacy practices

  • Their terms or policies

Access them at your own risk.

11. Privacy Policy

Your personal data is governed by our Privacy Policy, which explains:

  • How we collect information

  • How we use it

  • How we protect it

By using the Site, you consent to our data practices as outlined.

12. Modification of Terms

We reserve the right to update or change these Terms & Conditions at any time.
Updates will be posted on this page with a revised “Last Updated” date.
Continued use of the Site means you accept the new terms.

13. Governing Law

These Terms & Conditions are governed by the laws of Malaysia.
Any disputes will be handled under the jurisdiction of the Malaysian courts.